Common questions from operators before getting started.
Billing runs through Stripe at 2.9% + 30¢ per transaction — similar to most processors. Once set up, payments collect automatically. No manual invoicing, no chasing. I'll walk you through the transition.
Not currently — Stripe is what powers the automated billing engine. The benefit is it fully runs itself once configured.
No. Contracts are built into the platform. Customers sign digitally during onboarding. You don't touch it.
The platform sends from its own system. Custom number mapping is on the roadmap.
The TOP Link harness goes into the machine. If a customer goes past due, the machine does not run. The moment they pay, it comes back on by itself — you do nothing. Washers only — one washer is enough friction.
No — completely optional. Plenty of operators run the platform without it.
Yes, it is part of the program.
Yes — fully exportable at any time. You own your data.
Both. Revenue, expenses, and job/mileage tracking are all included.
Web-based right now. Mobile app is on the roadmap.
Yes — your customers go to your own branded link. They never see TOP branding.
One simple rate: 10% of your monthly rental revenue. No per-seat fees, no tiers — the fee tracks what your machines earn.
Billing, digital contracts, automated onboarding and offboarding, SMS, dispatch, revenue and expense tracking, and the full operator console. No surprise add-ons.