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Everything You Need to Know

Common questions from operators before getting started.

Payments

Do I need to switch payment processors?

Billing runs through Stripe at 2.9% + 30¢ per transaction — similar to most processors. Once set up, payments collect automatically. No manual invoicing, no chasing. I'll walk you through the transition.

Can I keep Chase or my current processor?

Not currently — Stripe is what powers the automated billing engine. The benefit is it fully runs itself once configured.

Contracts

Do I need a separate e-signature account?

No. Contracts are built into the platform. Customers sign digitally during onboarding. You don't touch it.

SMS

What number do SMS messages come from?

The platform sends from its own system. Custom number mapping is on the roadmap.

Payment Enforcement

How does payment enforcement work?

The TOP Link harness goes into the machine. If a customer goes past due, the machine does not run. The moment they pay, it comes back on by itself — you do nothing. Washers only — one washer is enough friction.

Is payment enforcement required?

No — completely optional. Plenty of operators run the platform without it.

Is the TOP Link harness included?

Yes, it is part of the program.

Data

Can I export my data to Excel?

Yes — fully exportable at any time. You own your data.

Does it track expenses or just revenue?

Both. Revenue, expenses, and job/mileage tracking are all included.

Platform

Is there a mobile app?

Web-based right now. Mobile app is on the roadmap.

Can I use my own domain?

Yes — your customers go to your own branded link. They never see TOP branding.

Pricing

How is pricing structured?

One simple rate: 10% of your monthly rental revenue. No per-seat fees, no tiers — the fee tracks what your machines earn.

What's included in the price?

Billing, digital contracts, automated onboarding and offboarding, SMS, dispatch, revenue and expense tracking, and the full operator console. No surprise add-ons.